Shipping Policy

Last updated: October 10, 2026

Thank you for shopping with Fruit of Ember. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are typically processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day.

During high-volume periods, processing may take an additional 1–2 business days.

Pre-orders: Pre-order items are not subject to our standard processing timeline until they become available for shipment. Estimated shipping dates are provided on the product page. Once your pre-order is ready to ship, standard processing and delivery timelines will apply.

Shipping Methods & Delivery Times

We currently offer standard shipping within the United States.

• Contiguous United States: Estimated delivery within 3–7 business days after shipment.

• Alaska & Hawaii: Delivery may take longer depending on the destination and carrier.

Delivery estimates begin once your order ships, not when it is placed. These timeframes are estimates, not guarantees, and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Free standard shipping applies only to orders of $70 or more within the contiguous United States.

Shipping eligibility and charges are based on your order subtotal before taxes and shipping fees, after any applicable discounts.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link, when available.

Please allow some time for tracking information to update after receiving your confirmation email.

Shipping Destinations

We currently ship within the United States, including all 50 states, Washington, D.C., U.S. territories, and military addresses (APO/FPO/DPO).

International shipping is not available at this time.

Delivery to Alaska, Hawaii, U.S. territories, and military addresses may take longer depending on the destination and carrier.

Address Accuracy

Please double-check your shipping address before completing your purchase.

If you need to make a correction, contact us as soon as possible at hello@fruitofember.com. We will do our best to accommodate changes before your order ships.

Once an order has shipped, we cannot guarantee address changes or rerouting.

Lost, Damaged, or Delayed Packages

If your order arrives damaged or with missing items, please contact us within 14 days of delivery at hello@fruitofember.com, including your order number and photos of the issue, if applicable.

If your package appears lost or is significantly delayed, please reach out so we can help investigate with the shipping carrier.

We review shipping issues on a case-by-case basis and will work with you toward an appropriate resolution.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible at hello@fruitofember.com.

We will do our best to accommodate requests before your order ships. Once an order is in transit, we are unable to modify or cancel it.

Any eligible refunds will be processed promptly to the original payment method.

Questions?

For any shipping-related questions, please contact us at hello@fruitofember.com.

Thank you for supporting Fruit of Ember!