Returns & Refund Policy
Last updated: October 10, 2026
Returns
We accept returns within 30 days of delivery for unopened, sealed pouches in their original condition and packaging.
Because Fruit of Ember teas are consumable food products, we're unable to accept returns on opened or unsealed pouches for food safety reasons.
To be eligible for a return, please contact us within 30 days of receiving your order.
How to Start a Return
To request a return, email us at hello@fruitofember.com with your order number and reason for return.
Please contact us before shipping any items back. Once your return is approved, we'll provide instructions on how to proceed.
Return shipping costs are generally the customer's responsibility unless otherwise agreed upon or required by law.
Order Cancellations
We accept cancellation requests for orders that have not yet shipped.
To request a cancellation, please email hello@fruitofember.com as soon as possible with your order number.
We'll do our best to accommodate your request, but because orders may be processed quickly, we cannot guarantee cancellations before shipment.
If we're able to cancel your order before it ships, you'll receive a full refund to your original payment method. Once shipped, orders are subject to our standard return policy.
Damages & Order Issues
Please inspect your order upon arrival. If your tea arrives damaged, defective, or incorrect, contact us at hello@fruitofember.com, preferably within 7 days of delivery, with your order number and photos of the issue.
We'll review the situation and work with you to make it right through a replacement or refund, as appropriate.
Exceptions & Non-Returnable Items
The following items are not eligible for standard returns:
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Products explicitly marked Final Sale at the time of purchase
Products purchased using promotional codes or standard discounts remain eligible for returns, provided they meet our return requirements.
These restrictions do not affect your rights regarding defective, damaged, or incorrectly supplied products.
Exchanges
We do not currently offer direct exchanges. If you received an incorrect or damaged item, please contact us so we can assist.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider.
Original shipping costs are non-refundable for standard returns, except where required by applicable law.
Contact Us
If you have any questions about returns, refunds, or your order, we're happy to help.
Email: hello@fruitofember.com
This policy does not limit your rights under applicable consumer protection laws.
